Last updated: January 19, 2026

At OnePlush, we’re committed to getting your plushies to you safely and as quickly as possible. Please read our shipping policy carefully so you know what to expect when you place an order.

Order Processing

• All orders are processed within 1–3 business days after they are placed.

• Once your order has been shipped, you will receive a tracking number via email.
  
• Please allow 24–48 hours for tracking information to update.
  

Shipping Times

• Standard shipping typically takes 7–14 business days, depending on your location and local carrier.
  
• During holidays or high-demand periods, delivery times may be slightly longer.
  

Multiple Packages

• Our products are fulfilled through trusted global production partners.
  
• This enables us to offer unique plush designs at affordable prices.
  
• Orders containing multiple items may arrive in separate packages.
  

International Shipping

• We proudly ship worldwide.
  
• International orders may be subject to customs duties or import fees, which are the responsibility of the customer.
  
• Please check your country’s import policies before placing an order.
  

Shipping Address Accuracy

• Please ensure your shipping address is correct before completing your order.
  
• We are not responsible for orders shipped to incorrectly entered addresses.
  

Delayed, Lost, or Damaged Packages

• If your package is delayed, lost, or arrives damaged, please contact our crew through the contact form on our website.
  
• We will do our best to assist you and resolve the issue.
  
• Our mission is to make sure every crew member receives their plush safely and happily.
  

Contact

Questions about shipping, tracking, or delivery? Reach out through our website contact form or email us at support@oneplush.us

Our crew is always happy to help and make sure your OnePlush arrives safely.