Last updated: January 19, 2026

OnePlush operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with a secure and curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our Services.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:

• Name, shipping address, billing address, phone number, and email address
  
• Payment and transaction information processed through secure third-party payment providers
  
• Account information such as login credentials and preferences
  
• Order history, items viewed, and shopping activity
  
• Communications submitted through our contact forms
  
• Device, browser, IP address, and usage data
  

We do not intentionally collect anonymous or de-identified data as personal information.

Sources of Personal Information

We collect information from:

• You directly when you place orders, create accounts, or contact us
  
• Automatic technologies such as cookies and analytics tools
  
• Service providers that support store operations
  
• Business and marketing partners as permitted by law
  

How We Use Your Personal Information

We use personal information to:

• Process orders, payments, returns, and exchanges
  
• Deliver products and provide customer service
  
• Maintain and manage user accounts
  
• Personalize shopping experiences
  
• Send order updates and service communications
  
• Send promotional messages (you may opt out)
  
• Improve website performance and user experience
  
• Prevent fraud, abuse, and security risks
  
• Comply with legal obligations

Marketing Communications

You may receive promotional emails from OnePlush. You can unsubscribe at any time using the link provided in our emails. Even if you unsubscribe, we may still send essential service-related messages such as order confirmations.

How We Share Personal Information

We may share your personal information with:

• Payment processors, fulfillment partners, and shipping providers
  
• Website hosting, analytics, and customer support providers
  
• Marketing and advertising partners
  
• Legal authorities when required by law
  
• Corporate affiliates or during business transactions
  

We do not sell personal information in the traditional sense.

Relationship With Our Ecommerce Platform

Our store is hosted on a third-party ecommerce platform that provides the infrastructure to operate and deliver our Services. This platform processes personal information according to its own privacy standards and obligations.

You may learn more about its privacy practices at:

https://privacy.shopify.com/en

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites.

Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to provide Services, meet legal requirements, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
  
• Request correction or deletion
  
• Request portability
  
• Opt out of targeted advertising
  
• Withdraw marketing consent
  

You may exercise these rights by submitting a request through our website contact form.

Complaints

If you believe your privacy rights have been violated, please contact us through our website contact form. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country using legally approved safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

Contact

For any privacy-related questions or to exercise your rights, please contact us through the contact form available on our website or email us at: support@oneplush.us